FREQUENTLY ASKED QUESTIONS

These FAQs are a plain-language summary for your convenience. They do not replace our Terms and Conditions, which govern every Competition; if there is any difference, the Terms and Conditions prevail.

ABOUT VILLAWIN

What is VillaWin and how do your competitions work?

VillaWin (www.villawin.co.uk) is operated by Via del Premio Limited, a company registered in Gibraltar and part of the Winvia group. We run two types of competitions. In our Prize Competitions, you can enter by buying tickets online or completely free of charge by post, and the winner is drawn at random from all valid entries. Our Free Competitions are entirely free promotional draws: tickets cannot be bought at all, and entries are awarded when you do certain things, such as registering an account, scanning one of our promotional QR codes or referring a friend.

Is this gambling?

No. Our competitions are prize draws with a genuine free entry route: no purchase is ever necessary to enter or to win, every free entry has exactly the same chance as a paid ticket, and many of our competitions are entirely free. Because no payment is required to participate, our competitions are not a lottery and are not regulated as gambling in the UK.

Who can enter?

You must be at least 18 years old and located in the United Kingdom (including Northern Ireland), the Isle of Man or the Channel Islands, and you need a registered VillaWin account. Employees of the Winvia group and members of their households cannot enter. We may ask you to verify your age and identity before a prize is awarded.

Can I enter from Ireland or from outside the UK?

Not at the moment. Our competitions are open only to entrants located in the United Kingdom (including Northern Ireland), the Isle of Man and the Channel Islands, and prizes can only be collected from or delivered to addresses in those territories. If this changes, we will update the Website and these FAQs.

ENTERING OUR COMPETITIONS

How do I enter a Prize Competition?

Create your VillaWin account, choose the competition you like, select the number of tickets you want and check out. Once your payment has cleared, we confirm your entry and your ticket numbers appear in your account. Every competition page shows the ticket price, the maximum number of entries per person, the closing date and the draw date.

Is there a free way to enter paid competitions?

Yes – every Prize Competition has a free postal entry route with exactly the same chance of winning as a paid ticket. Send a letter or postcard by first or second class post to Via del Premio, using the following address: 2 Plato Place, 72-74 St Dionis Road London SW6 4TU, including the account number and email address registered to your account, your full name, address, date of birth and telephone number, and the name of the competition you want to enter. One entry per letter or postcard. Your letter or postcard must reach us at least 24 hours before the closing time shown on the competition page – and free postal entries received in time are entered into the draw even if the competition sells out early.

What are Free Competitions and how do I get Free Entries?

Free Competitions are promotional draws that are entirely free: it is not possible to buy a ticket for them even if you wanted to. We award Free Entries for certain actions – for example, registering an account for the first time (including after scanning one of our promotional QR codes at an event), referring a friend, redeeming a promotional code, or as a prize in another Free Competition. Every confirmed Free Entry is shown in your account, together with any expiry date, and you receive an email confirmation. Free Entries have no cash value and cannot be sold or exchanged.

How does Refer a Friend work?

When a referral programme is running (details are always on the promotion page), you get a unique referral link to share personally with friends and family. When a friend who has never had a VillaWin account registers through your link and passes our standard verification, you receive a Free Entry into the Supercar Free Competition (or the reward shown on the promotion page). Please share your link personally – posting it on coupon or deals websites, spamming, or referring yourself through another account is not allowed and voids the referral.

What is Predict the Score?

From time to time we publish free Predict the Score promotions for selected football or other sports matches. Submit your prediction of the final score – for free – before the deadline shown on the promotion page (never later than kick-off). If your prediction is exactly right, you go into a prize draw with all the other correct predictions. The number of winners and the prizes vary for each match and are always shown on the promotion page. One prediction per account per match, and the final score means the score at the end of normal time, including stoppage time but not extra time or penalties.

How many entries can I have?

Each competition page shows the maximum number of entries per person for that competition, and the limit applies however the entries were obtained – paid, postal or free. You may only have one VillaWin account.

THE DRAW AND WINNERS

How long is a competition open for?

Each competition runs for the period shown on its page, which states the closing date and time and the draw date. Online entries close at the stated closing time or as soon as the last ticket is sold, whichever comes first. Free postal entries received at least 24 hours before the closing time always count, even if the competition sells out before then.

How is the winner decided?

Entirely at random. The draw is conducted using random number generator software that produces verifiably random and auditable results, operated across all valid entries – paid tickets, postal entries and Free Entries alike – and it may be live streamed on our social media channels. The draw takes place on the date shown on the competition page.

What happens if not all tickets are sold?

The draw still goes ahead. Every Prize Competition is drawn on the date shown on its page, from all valid entries received, whether or not all tickets have been sold. We do not cancel, postpone or reduce a prize because of the number of entries.

What are my chances of winning?

That depends on the number of entries in the competition and how many you hold – every entry, free or paid, has exactly the same chance. Each competition page shows the maximum number of tickets available, so you can see the best-case odds before you enter.

How will I know if I have won?

We will contact you using the telephone number and email address on your account, within 5 calendar days of the draw – so please keep your contact details up to date. You then have 30 calendar days from when we first reach you to confirm acceptance of your prize. We also publish limited winner information (such as name and county) on the Website and our social media, and a list of winners is available on request for one month after each competition ends. If you would rather not be publicised, just tell us.

Do I have to take part in photos or videos if I win?

No. We may invite you to take part in publicity, but it is always your choice and your prize never depends on it. We will, however, need to verify your age and identity (including photo ID) before the prize is handed over – that part is not optional.

PRIZES

How do I receive my prize?

Once you have been verified and confirmed as the winner, the prize is yours. You can collect it free of charge from the location we specify or, if you prefer, we can arrange delivery to your address through our delivery partners – in that case the delivery fee is payable by you. We make each prize available for collection or delivery within 30 days of your verification, unless a different date is stated on the competition page. Cash prizes and cash alternatives are paid by bank transfer within 21 days of receiving your bank details, in pounds sterling.

Is there a cash alternative to the prize?

Only where the competition page or the promotion terms expressly say so, and at the amount stated there. Where no cash alternative is mentioned on the page, the prize is as described and no cash alternative is available.

Can I sell my prize if I do not want it?

Once the prize has been delivered to you or collected by you, it is entirely yours – you are free to keep it, sell it or give it away. What you cannot do is transfer the win itself before the prize is handed over: the prize must be claimed by the verified winner.

Who pays any taxes or running costs?

The winner is responsible for any applicable taxes, fees and expenses connected with accepting, owning or using a prize – for vehicles, that includes insurance, road tax and running costs.

YOUR ACCOUNT AND SUPPORT

Can I set limits on my spending or take a break?

Yes. In the Mindful Play section of your account you can set spending limits (daily, weekly, monthly or yearly – including £0), take a short break, suspend your account for 6 or 9 months, or close it altogether. While you are on a break or suspended, you will not receive marketing from us. Details are in our Mindful Play Policy.

Can I get a refund on my entries?

Entries are final once your ticket is allocated into the draw, so refunds are only available in limited cases – for example, if an entry was taken after the competition had already closed, or if we cancel a competition before it is drawn. Free Entries are free of charge, so nothing is refundable on them.

How do I make a complaint?

Email us at support@villawin.co.uk with the subject line “Official Complaint”. We will acknowledge your complaint within 2 working days and aim to respond within 15 working days; if you are unhappy with the answer, you can ask for a senior review. The full process, including how complaints about your personal data are handled, is in our Complaints Policy and Privacy Policy on the Website.

Is my personal data safe?

We process your personal data in accordance with the UK GDPR and Gibraltar data protection law, as described in our Privacy Policy – including who we share it with, how long we keep it and your rights. Our representative in the United Kingdom is Best of the Best Limited, 2 Plato Place, 72-74 St. Dionis Road, London SW6 4TU, and you can also reach us through the contact form on the Website.